Everyone has questions. Well, we've got some answers.
Take a look below to see if we've been able to help with yours!
If we aren't answering your question below or you require immediate assistance, feel free to reach out to us at Support@frootroop.com we will help in any way that we can!
Once the order is placed online it is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff. The dispatch is done within 24hours & the order is handed over to the courier partner. Once the order is dispatched, notification along with the tracking link will be sent on your registered email address and mobile number.
The minimum order value for delivery is Rs. 100/-
Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order.
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order placed, order number, and reason for cancellation.
No, in such an event of any delay, our delivery team only will keep you updated about the delivery.
No, the price listed on the product page is all you pay. no additional sales tax, and no other hidden charges. Our philosophy is simple - What you see is what you pay!
Yes it is absolutely safe to use your card on frootroop.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
It's easy, you login into Your Account and view the Payment Status on your order in the “My Orders” section.
You will receive an Invoice on your email ID. You can also login to Your Account and view the invoice on your order in the My Orders section.
We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!
If no payment is received within 2 hours after confirming your order. The system automatically cancels your order.
If you are not at home when your delivery arrives, either we handover it to your trusted neighbor as per your convenience or we shall reschedule your delivery.
Every once in a while, we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, you will automatically be refunded in full and you will receive a refund notification email.
Once order is accepted by you, in case of any further issues with the order for the below mentioned reasons, please send us details to email@example.com within 1 days of receiving the order and our representative will get in touch and guide you with further procedure accordingly.
• Damaged/Expired product received.
• Pricing Issue.
• Other product related issues.
No return or cancellation is possible once after the order is handed over to the courier partner. For any query you can contact us through mail.
Yes. There is a delivery charge which will vary from ₹20-₹40 based on distance and packaging type.
The order Delivery will be between 9am – 9pm.
You can pay using a debit card, credit card, wallets, and COD.